Privacy Policy

Who we are

Our website address is: https://bkids.com.au.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

We don’t share your data with third parties except the ones allowed in the consent form.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

As part of providing a psychological service through a Medicare bulk billed service to you or your child, b.kids Psychological Services requires to collect and record personal information from you that is relevant to your situation. This includes names, contact details, medical history and other relevant information which is a necessary part of the psychological assessment and treatment that will be conducted.

Clinical Information

Purpose of collecting and holding information

Your personal information is gathered as part of your assessment and treatment under a Mental Health Care Plan which is kept securely and, in the interests of your privacy, used only by your psychologist and the authorised personnel of the practice (as necessary).

Your personal information is retained in order to document what happens during sessions and enables the psychologist to provide a relevant and informed psychological service to you.

A more detailed description is provided in the practice’s “Privacy policy for management of personal information”, which can be obtained by contacting us through our email.

The Privacy Policy contains information about how to access and seek correction of your personal information, and how to lodge a complaint about our management of your personal information.

Consequence of not providing personal information

If you do not wish for your personal information to be collected in a way anticipated by this letter or the Privacy Policy, b.kids Psychological Services may not be in a position to provide the psychological service to you.

You may request to be anonymous or to use a pseudonym, unless it is impracticable for b.kids Psychological Services to deal with you or your child, or if b.kids Psychological Services is required or authorised by law to deal with identified individuals.

In most cases it will not be possible for you to be anonymous or to use a pseudonym, however, if the psychologist providing the service agrees to you being anonymous or using a pseudonym, you must pay consultation fees at the time of the appointment and won’t be able to claim Medicare for this service.

Access to client information

At any stage, you are entitled to access your or your child’s personal information which is kept on file, subject to exceptions in the relevant legislation. The psychologist may discuss different possible forms of access with you.

Disclosure of personal information

All personal information gathered by the psychologist during the provision of the psychological service will remain confidential except when:

  1. it is subpoenaed by a court; or
  2. failure to disclose the information would in the reasonable belief of b.kids Psychological Services place you or another person at serious risk to life, health or safety; or
  3. your prior approval has been obtained to
    1. provide a written report to another professional or agency, e.g. a GP or a lawyer; or
    2. discuss the material with another person, e.g. a parent, employer or health provider; or
    3. disclose the information in another way; or
  4. you would reasonably expect your personal information to be disclosed to another professional or agency (e.g. your GP) and disclosure of your personal information to that third party is for a purpose which is directly related to the primary purpose for which your personal information was collected; or
  5. disclosure is otherwise required or authorised by law.

Your personal information is not disclosed to overseas recipients, unless you consent or such disclosure is otherwise required by law.  Your personal information will not be used, sold, rented or disclosed for any other purpose.

Fees

You give us permission to bill directly through Medicare. Other situations will be discussed case by case.

APS Charter for Clients of Psychologists

You can ask us for the APS Charter explaining your rights as a client of a psychologist.